If you need help logging in for the first time please see this guide : Telephone Features First Login
To expand the contents of this section, click the "Voicemail Management" Menu link. Once expanded, select each subsection yo manage the corresponding feature.
Voice Management
Voice Management allows you to specify how voice messages will be handled and provides you with options to retrieve voice massages using your phone or email.
1. Click the Voice Management link to open the feature page.
The following page will load:
The voice messaging section (see image above) allows you to control if and when calls are delivered to voicemail.
2. Enable or disabled voicemail by selecting the "On" of "Off" radio buttons.
Specify which calls you want to be sent to voicemail by selecting one or more of the following:
3. Send all calls directly to voicemail.
4. Send incoming calls directly to voicemail when your line is in use.
5. Send all unanswered calls to voicemail.
This section allows you to control the delivery of your voice messages.
Choose one of the two options for accessing email using the corresponding radio buttons:
(You can only have one of these two options active at a time)
1. Select to enable your phone to access your messages.
2. Check this if you selected "Use unified messaging " previously and would like to enable your phone's message waiting indicator.
3. Select this option to send emails to an email address and enter the email address in the text box provided.
The following are delivery options that can be selected in addition to your previous selection:
4. Send an email notification when a new voice message is received. Enter the email address in the text box provided.
5. Send a copy of the voicemail sent to an email as a WAV file attachment. Enter the email address in the text box provided.
6. Enable callers to be forwarded to a number specified by you when they select "0" on their keypad. Enter the phone number where calls should be forwarded in the text box provided. Be aware: Incoming callers are not prompted to press "0" so they will have to know that this option is available in advance.
7. Click "Apply" when finished.
Voice Password
Voicemail Password allows you to update the password used to access your voicemails
1. Click the Voicemail Password link to open the features page.
The following page will load:
2. Type in your new 4-digit password in the text box provided.
3. Confirm your new 4-digit password by retyping it in the second text box.
4. Click "Apply" when finished to save your settings.
Voice Messages
Voice Messages allows you to retrieve and manage your voicemail messages from the voice portal.
1. Click the Voice Message link to open the features page.
The Following page will load:
2. Click to play a voicemail.
3. Click to save a voicemail as a WAV file to your computer.
4. Click to delete a voicemail.
Aliases
Messaging Aliases allows you to specify additional phone numbers that will be treated like your primary number when you call in to check messages.
This saves time when retrieving voicemail massages from remote telephones because the system views the alias phone number as the actual mailbox owner.
1. Click the Aliases link to open the feature page.
The following page will load:
To add a number:
2. Entering the 10-digit alias telephone you'd like to add as an alias.
3. Click "Add."
4. View the confirmation massage each time after adding an entry.
Repeat those steps until all phone numbers have been added.
To delete a number
5. Select the corresponding number's checkbox in the "Delete" column.
6. Click "Apply."
Greetings
The greetings section allows you to set and change parameters that affect your voicemail greetings.
1. Click the greetings link to open the feature page.
The Following page will load:
There are three greeting types that can be configured:
2. Busy Greeting is played when you are on the other line and choose not to answer the second incoming call. Choose the appropriate radio button to select either the system greeting or a personal greeting.
3. No Answer Greeting is played when you receive a call, but do not answer it. Choose the appropriate radio button to select either the system greeting or an unavailable greeting.
4. Alternate No Answer Greetings allows you to create customized no answer greetings for special purposes (i.e. weekends, vacation, lunch). Name your alternate no answer greetings appropriately to easily remember their purpose.
For all of these options, click the "Choose File" button ( see 6 above) to upload a customized greetings from your computer.
Note: At on time there can only be one active greeting for no answer greetings (either "No Answer" or "Alternate No Answer Greetings").
Finally, use the drop-down list ( see 7 above) to select the number of times you want calls to ring before a greeting is played for the caller and click "Apply" (see 8 above) to save your settings.