Hello and welcome to the training for our End-User Portal. This portal will be the one you use to manage your telephone services.
We created this portal to offer a greater range of tools allowing you increased flexibility and functionality.
Before we get started, there are a few requirements that we need to discuss. First, since the End-User Portal is a web-based application, you are going to need access to a supported web browser. Microsoft Internet Explorer, Apple Safari and Mozilla Firefox are all examples of supported browsers. Next, you will need to make sure you have your supplied username and password.
If you have these two items, you are ready to begin. Open your web browser and type the following in the browser’s address bar: https://mydigitalservices.com/
After pressing the ENTER key, you will be taken to a login screen similar to the
one shown here.
Enter your username (Full phone number) and password (Account number) in the fields provided and click "Login" to proceed.
If prompted to update email, enter your email address (see 1 below) and click submit (see 2 below). Your email address will become your new username.
If this is the first time you have logged in, you will be taken to the page below.
This page will only be displayed one time and is a requirement from the Federal Communications Commission (FCC). It allows you to create a 4-digit Customer Proprietary Network Information (CPNI) number that is used in the protection of your private information. Information will not be given out unless the requester has the CPNI number. Please create an easily remembered number in the event you ever need access to your private information. Enter your 4-digit number (see 1 above) and then click Submit (see 2 above) to proceed.
Next, you will be directed to the change password page where you will be prompted to create a new password.
1. Enter the password you initially used to login in the "Current Password" Field.
2. and 3. Create a new password and enter it twice in the "New Password" field and again in the "Verify Password" field.
4. When ready, Click "Submit" to complete your login.
Note: You will only have to follow these steps once, The first time you log into the system. This must be done for each account allowed to log into the system.
Finally, a Login page will load, and you will be asked to use the new login credentials you have just created in order to login.
1. Enter your username.
2. Enter your password.
3. Click "Login."