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  1. NESPARC
  2. FAQ
  3. Internet Service FAQs

Internet Service FAQs

  • What is managed wireless?
  • What equipment is required? How much does the equipment cost?
  • Are there any data caps?
  • Can I use my own equipment?
  • What happens if the equipment is damaged?
  • Do I have to return the equipment if I cancel service?
  • Will you sell my browsing information?
  • Will I get an SPARC email address?
  • Who can get SPARC?
  • How do you decide who can get service first?
  • How do I sign up?
  • Can I call in to sign up?
  • How long will it take for service to be available to all members?
  • What if I’m not an NEMEPA member?
  • How do I get NEMEPA if I’m a renter?
  • Once I’ve signed up, when and how will you contact me to select a package?
  • Are there any package discounts being offered?
  • Is this a promotional price?
  • Are prices going to go up?
  • Do I have to pay taxes?
  • How do I schedule installation?
  • Can I schedule a time for installation?
  • Do I have to be home for installation?
  • Will somebody come inside my house?
  • I’m building a house. What should I do to make sure it’s ready for SPARC?
  • Do I have to sign a contract?
  • When will I be billed for my service?
  • Will my bills for electric and fiber be together or separate?
  • Is there a late fee if I don’t pay on time?
  • How much will the project cost?
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